Practices In Diversity Management Customer -Myassignmenthelp.Com

Question: Discuss About The Practices In Diversity Management Customer? Answer: Introducation Hilton Hotel helps in facilitating the homely atmosphere that helps in inviting individuals in their hotel. The respective hotel provides air-conditioned and spacious rooms that help them in attracting large number of tourists in comparison to other hotels. Diversity management is the particular strategy that helps in diversity progress of the workplace. The on-going process unleashes the different talents along with capabilities to create an environment that is inclusive in nature (Schermerhorn et al., 2014). Diversity Management is the key factor in facilitating cultural exchange on a global level. There are different benefits of the diversity management in Hilton Hotel wherein diversity within a company makes the hotel in building stronger brand and this helped them in gaining proper reputation and brand. The diversity in the respective hotel helped them in increasing the creativity, this helps in solving the issues, and this helps in encouraging the development and growth. Positive aspects of diversity management in Hilton Hotel Hilton Hotel has different positive aspects of the diversity management that is applied by them in the hotel. They follow the equality act 2010 in an effective manner that helps them in maintaining equality in the workplace. They do not discriminate the employees in the workplace wherein they encourages personal growth and development in the workplace. The diversified Hilton hotel helps in creating customer loyalty to the respective company wherein it is a great advantage for the entire company (Guillaume et al., 2017). Hilton hotel helps in optimizing the ability of the hotel in such a manner that this will help in meeting the different requirements in the workplace. For instance- An employee who is part of specific region or culture who works in the restaurant and the specific business is conducted and is a great advantage for the entire hotel. This helped the respective hotel in building strong brand that brings the diverse talents together to deliver the better results in the entire competitive market. Negative aspects of diversity management in Hilton Hotel Furthermore, there are different negative aspects of the diversity accounting in Hilton Hotel are relating to the resistance of the employees who are opposing the higher management officials for including the change in the relationships in the workplace. Furthermore, there are communication barriers that are affecting the external and internal process of communication in the respective hotel (Harvey Allard 2015). The increased costs are other factor that is negative aspect of diversity management in Hilton hotel. There are different direct and indirect costs included in the management of the Hilton hotel that is incurring such costs (Barak, 2016). The employees in the workplace are not included during decision making relating to the managing decisions in the workplace. The higher officials in the respective Hilton hotel are not fair in treating employees in an effective manner. The fairness is not adopted by Hilton hotel and this is not a proper measure taken by them (Cascio, 2018). All the employees in the organization are important assets and they should be valued as they bring profits in the business operated by the company. Strategies to be implemented by the Hilton group to improve their diversity management skills the given section suggests certain recommendations that can be taken by the Hilton Group of Hotels to improve their diversity management: The managers of the organization need to make sure that they take active participation in the brainstorming sessions, which will take place regarding management of the employees in the organization. In the meetings, they need to make sure that the staff also contributes to the meetings and give their idea (Harvey Allard, 2015). As the topic is regarding the diversity of the staff, the staff will be in the best position to implement plans for the organization. Hence, it is the duty of the managers at Hilton, to make sure that there takes place enough brain storming sessions in order to ensure that the rights of all the employees are retained. Assessment of diversity-Hilton group needs to make sure that it continuously assesses the organization to find any remains or aspects where the diversity techniques are not being implemented carefully. If there exists any discrimination in any department of the organization, then that is a proof that the organization has not been implementing its duty towards the employees seriously. Continuous assessment shall enable the hotel to make sure that the loopholes are identified (Madera, 2013). The assessment will also help the company to understand their improvement areas and make their implementation plans more successful. Managing resistance- Very often the hotel must be facing problems from the various staff that have been in the organization since a long period. Those employees have a certain manner in which they work and they would not like it if anything were changed. Hence, they tend to oppose to the management`s decision. This resistance among the employees can be removed with the help of inclusion plans. During the formulation process, if all the employees are included and involved, the employees can foster an environment of unity and help in solving the challenges faced by the Hilton group with respect to diversity management. One of the most relevant strategies that can be undertaken by Hilton Group of hotels is to appoint a diverse range of leaders in the organization. Once, there exists diversity among the leaders in the organization, all the members of the organization will look up to them and will get to view them from a new point of view (Cole Salimath, 2013). Even the leaders can understand the diversity problems from a personal point of view and will be more successful in forming management plans with respect to diversity. Diversity training- Training has been extremely successful in changing the procedures adopted by the people. Hence, it will be beneficial for the organization to provide diversity training to the employees. All the employees at Hilton, need to be sensitive about one another and all cultures, races, genders and backgrounds should be equally treated and respect (Rice, 2015). Once they are provided with adequate training on diversity issues, they will become more tolerant towards one another. Once the employees understand this, the hotel chain will function in an efficient manner. References Barak, M. E. M. (2016).Managing diversity: Toward a globally inclusive workplace. Sage Publications. Cascio, W. (2018).Managing human resources. McGraw-Hill Education. Cole, B. M., Salimath, M. S. (2013). Diversity identity management: An organizational perspective.Journal of business ethics,116(1), 151-161. Guillaume, Y. R., Dawson, J. F., Otaye?Ebede, L., Woods, S. A., West, M. A. (2017). Harnessing demographic differences in organizations: What moderates the effects of workplace diversity?.Journal of Organizational Behavior,38(2), 276-303. Harvey, C. P., Allard, M. (2015).Understanding and managing diversity: Readings, cases, and exercises. Pearson. Harvey, C. P., Allard, M. (2015).Understanding and managing diversity: Readings, cases, and exercises. Pearson Madera, J. M. (2013). Best practices in diversity management in customer service organizations: an investigation of top companies cited by Diversity Inc.Cornell Hospitality Quarterly,54(2), 124-135 Rice, M. F. (2015).Diversity and public administration. ME Sharpe. Schermerhorn, J., Davidson, P., Poole, D., Woods, P., Simon, A., McBarron, E. (2014).Management: Foundations and Applications (2nd Asia-Pacific Edition). John Wiley Sons